Privacy Policy

1. Introduction

PINNO Marketing & Business Development ("PINNO," "we," "us," or "our") operates PINNOai (app.pinnoai.com), an AI-powered business assessment and growth platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using PINNOai, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Name, email address, phone number, and company information submitted during assessments or account registration
• Business data including revenue ranges, industry, team size, and operational details entered into assessment forms
• Communications you send to us via email or through the platform
• Payment information processed through our secure third-party payment processors

2.2 Information Collected Automatically

• Usage data such as pages visited, features used, session duration, and click patterns
• Device information including browser type, operating system, and IP address
• Cookies and similar tracking technologies to maintain session state and improve user experience

2.3 Google Account Data

If you sign in with Google or connect a Google account (Gmail, Google Calendar), we access only the scopes you explicitly authorize. For Gmail, we access inbox messages and the ability to send emails on your behalf. For Google Calendar, we access calendar events and availability. We do not store your Google credentials. Google access tokens are used solely to perform actions you explicitly request within the platform.

3. How We Use Your Information

• To deliver the business assessment, generate AI-powered scores and recommendations, and provide our services
• To communicate with you about your account, assessments, and service engagements
• To send follow-up emails and strategic nurture sequences that you have opted into by completing an assessment
• To improve our platform, conduct analytics, and personalize your experience
• To comply with legal obligations and enforce our Terms of Service
• To send transactional emails related to your account activity (assessment completion, meeting confirmations, etc.)

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: Third-party vendors who help operate our platform (hosting, email delivery, payment processing, analytics) under strict confidentiality agreements
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice
• Legal Requirements: When required by law, court order, or to protect the rights and safety of PINNO and our users
• PINNO Team: Authorized PINNO staff may access your data to deliver services, follow up on assessments, or provide support

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Assessment data is retained indefinitely to support ongoing client relationships. You may request deletion of your data at any time by contacting us at info@pinnomarketing.com.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Opt out of marketing emails using the unsubscribe link in any email we send
• Withdraw consent to data processing where consent is the legal basis

To exercise these rights, contact us at info@pinnomarketing.com.

7. Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS), secure credential storage, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies

We use session cookies necessary for authentication and platform functionality. We may also use analytics cookies to understand how users interact with our platform. You can control cookies through your browser settings, though disabling them may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

PINNOai is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: